Shipping Policy

Shipping

Do we ship worldwide & how much does shipping cost?

Yes - we ship worldwide. We offer all customers free Domestic and International Shipping with tracking. No shipping cost & no sales tax - we want your experience to be as smooth and upfront as possible.

For Non-Canadian Customers * Please note that customs policies and import duties may vary widely for international orders outside of Canada. Your local customs office can assist with any customs duties outside of our control.

What are our shipping and processing times?

Standard Shipping Times (in business days*) 

Domestic:

Canada: 7 - 15 days

International:

United States: 7 - 15 days

UK: 7 - 15 days

Australia: 7 - 15 days

Europe: 9 - 21 days

Latin America: 10 - 25 days

Africa: 10 - 25 days

Ireland: 10 - 30 days  

Other countries: 14 - 30 days

 
Processing Times

Orders take 1-5 business days to process after placing the order before shipping out. We do not ship out on weekends.

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it! 

If you need more detailed information, please contact us with our email at 

info@gfprompt.com and we'll help you out!

Unexpected Delays

In some instances the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

(*Business days are Monday-Fridays only, excluding weekends and bank holidays)